1. Because DVDs can be easily copied, and questions of quality are so subjective, all DVD sales are considered final and no refunds or rebates or credits shall be given. In other words, we do not want individuals purchasing DVDs, copying them, and then returning the DVDs for their money back.

2. We do our best to offer the finest quality transfers currently available anywhere in the world for Japanese titles. Customer agrees there are no refunds for video and/or audio quality concerns/issues. However, if there is a technical glitch or error, we will replace the offending disc.

3. On rare occasions, a disc may be defective due to a technical issue during manufacture. Testing is done to eliminate this possibility, but it still may occur. In these instances, we will replace the offending disc at no charge. The following are not considered defects (this list is by example and not meant to be exhaustive):

(a) DVD Player issues
(b) DVD player compatibility issues
(c) Mishandling by the user
(d) User does not like the movie, the previews, subtitles translation, etc.
(e) User is upset with us and no longer wants the items
(f) Non-receipt of an item where valid delivery confirmation or tracking methods or other credible evidence establish delivery (or in transit), or customer has provided false or an incorrect ship to address.
(g) Scratches on disc(s). DVDs may become dislodged during shipment. We therefore always encourage buyers to take advantage of purchasing insurance on their order(s).

4. DVDs are designed to work on as many DVD players as possible. However, as with any DVD, it is not possible to create a disc that is compatible with every machine. If you experience technical difficulties, please try the disc on an alternative DVD player or Computer Drive. You can also try cleaning the DVD. To clean, use a soft cloth and wipe in straight lines from the center of the disc to the edge. We may, at our discretion, offer compatibility testing for $35. This amount is reimbursable if it is determined to be a technical issue and not a compatibility issue. If it is not, expense is borne by customer.

5. Regardless of the issue, there are no refunds, exchanges, replacements, after 3 days of confirmed receipt of order by USPS Delivery Confirmation or tracking services. Otherwise the matter will be considered waived and closed. Should an item be returned the shipping cost is borne by the customer and is not reimbursable.

6. No cancellations are permitted once an order is placed. Should one be allowed a 40% cancellation fee of the order total, or $25, whichever is greater will be required to be payed by customer.

7. We will not provide refunds where there is an appropriate solution for minor errors, defects or issues or the error is insignificant to the entire purchase as a whole:

(a) We will provide replacement or substitute DVDs where in a multi-volume set there may be duplicate discs.
(b) There will be no replacement of a casing broken during shipment unless customer pays for insurance.
(c) There will be no refunds for the omission of 3 or less episodes.  For 4 or more missing episodes, we will either provide a pro-rated refund based on the cost per episode or obtain the missing episodes.
(d) There will be no refunds or discounts for the omission or issues with opening/closing credits of any show.